Certified Case Manager (CCM) Exam FAQs

Choosing the CCM

What is a Certified Case Manager?

A board-certified case manager works to optimize a client’s health needs. The Certified Case Manager (CCM) Exam is developed by the Commission for Case Manager Certification (CCMC). The exam measures the skills necessary to excel as a certified case manager. The CCM is the gold standard of case manager certifications.

Why should I become a CCM?

A CCM certification can help you grow in your current position. RN case manager jobs are in demand. Chronic illnesses affect Americans at higher rates than ever before. The elderly population is growing. These patients have complex health care needs. At the same time, health care costs are on the rise. The demand for nurse case managers to help these patients while saving costs has never been greater.

A case manager certification will also make you more attractive to future employers. According to the CCMC, 40 percent of employers required certification in 2014, a 14 percent increase from 2004, when only 26 percent of employers required certification. Per the CCMC, 30 percent of employers offered higher pay for board-certified case managers: anywhere from fifty cents to $10 an hour more.

Who is eligible to take the CCM exam?

To qualify for the exam, you must have a current licensure in any health or human services discipline permitting independent assessment of a client in the United States or its territories. Instead of licensure, you may qualify if you have a bachelor’s or advanced degree in certain health or human services disciplines.

You must also have employment experience: either twelve months of case management experience under the supervision of a board-certified case manager, twelve months of experience supervising case managers, or twenty-four months of full-time case management experience. All experience must be obtained in the United States.

Finally, you must be a person of good moral character. Expect to answer questions about your professional conduct, honesty, and any criminal background.

Taking the CCM Exam

When can I take the CCM exam?

The CCM exam is offered three times a year. If you are eligible and approved to take the exam, you must take it at the first available testing window. You may defer one time for a fee of $85. If you wish to defer again, you must apply again and pay the nonrefundable application fee again.

How much does it cost to take the CCM exam?

Application Fee: $200

Exam: $185

Total: $385

The application fee is nonrefundable. If you are found ineligible to take the CCM exam, your examination fee will be refunded. You may pay a fee to reschedule your exam. There is no cost to reschedule if you do so thirty days or more in advance. From six to thirty days before the exam, it will cost $25 to reschedule. From two to five days before the exam, it will cost $85 to reschedule. To defer to the next exam window, the fee is $85. For those with special accommodations who miss their exam appointment, the fee is $200. If you do not pass the exam, the retake fee is $185. The cost to have your exam rescored is $50.

How many questions are on the CCM exam?

The CCM exam consists of 180 questions. Only 150 of these questions are scored; 30 are unscored pretest questions. These questions are included by the CCMC to test their suitability for inclusion in future tests. You will have no way of knowing which questions are unscored, so treat every question like it counts.

How long is the CCM exam?

You will have three hours to complete the test. Before the timed portion of the exam begins, you will take a brief tutorial. There are no scheduled breaks during the exam.

What type of questions are on the CCM exam?

The questions on the CCM are multiple-choice with four answer choices each. The CCM has no guessing penalty. That is, if you answer a question incorrectly, no points are deducted from your score; you simply do not get credit for that question. Therefore, you should always guess if you do not know the answer to a question.

What is on the CCM exam?

The CCMC conducts ongoing research to determine the content of the CCM exam. The CCM exam is based on five major domains of essential knowledge for case managers, corresponding to the Five Core Components of Case Management. Case managers are typically responsible for assessment, planning, implementation, coordination, monitoring, and evaluation, using core knowledge areas from the five core components. The table below gives the five major domains of essential knowledge and a breakdown of the questions on the exam.

Quick Summary of CCM Test Sections

  1. Care Delivery and Reimbursement Methods (31%) - approximately 47 questions

  2. Psychosocial Concepts and Support Systems (27%) - approximately 40 questions

  3. Quality and Outcomes Evaluation and Measurements (18%) - approximately 27 questions

  4. Rehabilitation Concepts and Strategies (9%) - approximately 13 questions

  5. Ethical, Legal, and Practice Standards (15%) - approximately 23 questions

TOTAL: approximately 180 questions

 Click here to see the full content outline for the CCM exam.

How do I register for the CCM exam?

To register for the exam, you must first apply through the CCMC website. After your application is accepted, you will receive an exam eligibility email with your testing number and instructions on how to register for the exam. The exam is offered three times a year by Prometric. The email will contain instructions on how to schedule your exam appointment with Prometric.

Can I reschedule my CCM exam?

You can reschedule your exam, but it must be at least two business days prior to the exam date. Expect to pay a fee depending on how far in advance you notify the CCMC: anywhere from no fee (over thirty days in advance) to an $85 fee.

Where can I take the CCM exam?

The CCM is administered by Prometric at testing centers around the nation. You can find a testing center when you schedule your exam through the Prometric portal.

What happens when I arrive for the CCM exam?

Plan to arrive at least 30 minutes before the exam to complete biometric screening. Bring at least one form of government-issued photo ID and be prepared to be photographed and have your fingertips scanned. You will also be scanned with a metal detector wand before entering the test room. Your primary ID must be government-issued, include a recent photograph and signature, and match the name under which you registered to take the test. If you do not have proper ID, you will not be allowed to take the test.

You will not be allowed to bring any personal items into the testing room, such as calculators or phones. You may not bring pens, pencils, or scratch paper. Other prohibited items include hats, scarves, and coats. You may wear religious garments. Prometric provides lockers for valuables. You can keep your ID and locker key with you.

How do I get testing accommodations for the CCM exam?

You will need to provide documentation to the CCMC showing that you have a condition that affects your ability to take the exam. The type of documentation required will depend on your disability and the accommodations you are requesting. You can contact ccmchq@ccmcertification.org for more information. If you are approved, you will schedule your exam by calling the special accommodations line at Prometric. The number will be provided to you when you are approved. All Prometric testing centers meet ADA accessibility guidelines.

CCM Scores

When will I get my CCM score?

Once you have completed your test, the computer you are working on will display your pass/fail score. You may print a hard copy of your score to take with you. You will receive your official results electronically four weeks after the end of the testing window. Remember, you may not use your CCM credential until you have received your official results, even if you pass the test.

How is the CCM exam scored?

The CCM is a pass/fail test. Of the 180 questions on the test, 150 are scored. Your raw score is the total number of the 150 scored questions that you answer correctly. That score is then scaled based on the level of difficulty of the questions you answered correctly. The minimum passing scaled score is 500. You will only receive a score report if you do NOT pass the exam. The report will include the candidate’s score.

If you pass the test, you will receive a certificate in the mail about four weeks after the end of the testing window. You will not receive a score report if you pass.

What is a passing score on the CCM exam?

The number of correct answers needed to pass the exam will vary slightly depending on the questions included in your version of the test (i.e., if you took a version of the test with harder questions, the passing score will be lower). For security reasons, different versions of the test are administered every testing window. For most test takers, a passing score will be 105 questions answered correctly. However, this can range from 105 to 110 questions.

Can I retake the CCM exam if I don’t pass?

If you do not pass the exam, you can schedule a retake for the next cycle for $185. If you do not retake the test in the next consecutive cycle, you must apply and pay the $200 application fee again AND the $185 test fee, for a total of $385.

Recertification

How often do I need to recertify my CCM credentials?

You will need to recertify your Certified Case Manager licensure every five years.

Do I have to take the CCM exam again to get recertified?

You can earn your recertification by taking continuing education courses or by retaking the exam. If you are taking the exam for recertification, you must take the exam before the “valid through” date on your certificate.